Return & Refund Policy

At GlamMashion, we strive to deliver the best quality products to our customers. To ensure a smooth process for returns and exchanges, please read our policy carefully:

1. mandatory Unboxing Video Requirement
To be eligible for a return or replacement due to damage, defect, or missing items, customers must record a clear unboxing video while opening the parcel for the first time.
The video must clearly show the unopened outer packaging, the shipping label, and the unboxing process.
Without a valid initial unboxing video, return or exchange requests will not be accepted.
2. Conditions for Return & Exchange
Items are eligible for return/exchange within 7 days of delivery only if:
The item is in its original, unused, and unwashed condition.
All original brand tags, packaging, and seals are completely intact.
The product shows no signs of wear, makeup stains, perfume scent, or alteration.
3. Non-Returnable Items
For hygiene and safety reasons, beauty products, cosmetics, innerwear, and sale items are non-returnable unless received damaged or incorrect.
4. Shipping Costs for Returns
If the item received was damaged, defective, or incorrect (verified via unboxing video), GlamMashion will cover the return shipping costs.
If the return/exchange is requested due to personal preference or wrong size ordered by the customer, the customer will be responsible for paying the return delivery charges.
5. How to Request a Return
Please contact our customer support team within 48 hours of receiving your order with your Order Number and the Unboxing Video.